FREQUENTLY ASKED QUESTIONS

For domestic orders within Indonesia, shipping typically takes 2-5 business days. International shipping can take 7-14 business days, depending on the destination and customs processing.

Once your order has been shipped, you will receive a confirmation email with a tracking number and link. You can use this to track your package at any time.

Yes, we ship to select international destinations. Shipping costs and times vary by location. Please note that any customs duties or taxes are the responsibility of the customer.

If you need to change your shipping address, please contact us as soon as possible at hello@BossLelang.com. We can only change the address if the order hasn't been processed yet.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and with all original tags attached. Please see our Shipping & Returns page for more details.

To initiate a return, please contact our customer service team at hello@BossLelang.com with your order number and reason for return. We'll guide you through the process.

Yes, exchanges are available for different sizes of the same item, subject to availability. Please contact our customer service team within 14 days of receiving your order to arrange an exchange.

Once we receive your returned item(s), it typically takes 3-5 business days to process your refund. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

You can refer to our Size Guide for detailed measurements for each product category. If you're between sizes, we generally recommend sizing up.

We make every effort to display the colors of our products accurately. However, the actual colors you see depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate.

We are committed to increasing the sustainability of our products. Many of our items are made with eco-friendly materials, and we're continuously working to improve our manufacturing processes and supply chain.

We don't currently offer custom orders. However, we regularly release new collections, so be sure to subscribe to our newsletter to stay updated on our latest offerings.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and various digital wallets including GoPay and OVO for domestic orders.

Yes, we use industry-standard encryption to protect your payment information. We do not store your credit card details on our servers.

No, you can check out as a guest. However, creating an account allows you to track orders, save your information for future purchases, and access exclusive offers.

You can update your account information by logging into your account and navigating to the "Account Settings" section. From there, you can update your personal details, shipping addresses, and payment methods.